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Here are some of the most common questions we get from our customers. Hopefully, this will help you. Otherwise, don’t hesitate to contact us!
All of our trekking guides speak English… and a little orangutan language ; )
The items you will need most are cash money, good walking shoes/hiking boots, a flashlight/torch and mosquito repellent. There is possibility to change money in Bukit Lawang.
You might see orangutans on our jungle treks, but there is no guarantee! These animals live out in the wild, and it’s hard to know where they will be at any point of the day. But our jungle treks leave Bukit Lawang at 8:30 am and pass the old orangutan feeding area, so you have a good chance to see semi-wild orangutans up close.
Just bring your personal belongings in a small backpack and 1 large bottle of water. Our team will provide sleeping bags as well as safety jackets for tube rafting. There will be a porter to carry the equipment (tent, camping mats, mosquito nets) and food supplies.
You can either pay the full amount or pay a 30% deposit, and you can pay the rest of the fee when you arrive in Bukit Lawang. Send us an email and we will send you our account number to which you can transfer the money.
If you cancel at least:
Two weeks before the trekking date: We will refund your deposit minus any transaction fees.
One week before the trekking date: If you have paid the full amount, you will get a full refund minus 10% and transaction fees. If you only have paid the deposit, you will get half of your deposit back minus transaction fees.
We will use it to cover your treks and tours cancellations, as well as compensation for your guide.